1. What is the maximum number of applications per hour that can be handled by the present configuration of the process?

Henry Coupe, the manager of a metropolitan branch office of the state department of motor vehicles, attempted to analyze the driver’s license-renewal operations. He had to perform several steps. After examining the license-renewal process, he identified those steps and associated times required to perform each step, as shown in the following table:

Coupe found that each step was assigned to a different person.
Each application was a separate process in the sequence shown. He determined that his office should be prepared to accommodate a maximum demand of processing 120 renewal applicants per hour.
He observed that work was unevenly divided among clerks and that the clerk responsible for checking violations tended to shortcut her task to keep up with the others. Long lines built up during the maximum-demand periods.

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State Automobile License Renewal Process Times STEP 1. Review renewal application for correctness 2. Process and record payment 3. Check file for violations and restrictions 4. Conduct eye test 5. Photograph applicant 6. Issue temporary license AVERAGE TIME TO PERFORM (sec) 15 30 60 40 20 30