1 When does Medi-Calls call centre enter the coping zone? What is the likely impact of this...

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1 When does Medi-Call’s call centre enter the coping zone? What is the likely impact of this overload on customers and staff?

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Service Operations Management Improving Service Delivery

ISBN: 9780273740483

4th Edition

Authors: Robert Johnston, Graham Clark, Michael Shulver

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