1 When does Medi-Calls call centre enter the coping zone? What is the likely impact of this...
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1 When does Medi-Call’s call centre enter the coping zone? What is the likely impact of this overload on customers and staff?
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Service Operations Management Improving Service Delivery
ISBN: 9780273740483
4th Edition
Authors: Robert Johnston, Graham Clark, Michael Shulver
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