11. TQM is a strategy that is designed to change the quality of a product to satisfy...

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11. TQM is a strategy that is designed to change the quality of a product to satisfy customer needs by using the concept of ______

(a) Benchmarking

(c) Product maintenance

(b) PLC analysis

(d) Brainstorming

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Production And Operations Management

ISBN: 9780071077927

1st Edition

Authors: McGraw-Hill Education India

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