13. Select True or False:

(a) The 1st step in work sampling is to decide what activities are defined as "working".

(b) Work measurements are expressed in terms of "volume of work done".

(c) Basic time is also called normal time.

(d) Normal time is equal to standard time x rating factor.

(e) The application of techniques designed to establish the time for a qualified worker to carry out a specified job at a defined level of performance is known as work measurement.