18. In this chapter, we have suggested that building quality into a process and its people is difficult. Inspections are also difficult.

To indicate just how difficult inspections are, count the number of Es (both capital E and lowercase

e) in the OM in Action box “Richey International’s Spies” on page 266

(include the title but not the source note). How many did you find? If each student does this individually, you are very likely to find a distribution rather than a single number!