2 Is there a mismatch between the current performance requirements of your service processes and the task
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2 Is there a mismatch between the current performance requirements of your service processes and the task for which they were designed? Have you identifi ed future requirements before attempting to redesign your processes?
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Related Book For 
Service Operations Management Improving Service Delivery
ISBN: 9780273740483
4th Edition
Authors: Robert Johnston, Graham Clark, Michael Shulver
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