2 Talk to someone whose organisation delivers excellent service. What can you learn from them? 3...

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2 Talk to someone whose organisation delivers excellent service. What can you learn from them?

3 How would you make the business case to justify investing more money into your university/college programme?

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Service Operations Management Improving Service Delivery

ISBN: 9780273740483

4th Edition

Authors: Robert Johnston, Graham Clark, Michael Shulver

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