2 Think about the last time you used a high touch service such as a clinic, a hotel, or a restaurant Sketch the service process, and try to determine which elements were subject to high levels of con...

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2 Think about the last time you used a high touch service such as a clinic, a hotel, or a restaurant Sketch the service process, and try to determine which elements were subject to high levels of control Were there any elements of the service that were not subject to control, but should have been W...

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2 Think about the last time you used a high-touch service such as a clinic, a hotel,...

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Service Operations Management Improving Service Delivery

2 Think about the last time you used a high-touch service such as a clinic, a hotel,...

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Service Operations Management Improving Service Delivery

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