3 Assess the personal relationship you have with a professional service provider, such as university lecturer, doctor,

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3 Assess the personal relationship you have with a professional service provider, such as university lecturer, doctor, counsellor, fi nancial advisor. How well is the relationship managed?zicts?

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Service Operations Management Improving Service Delivery

ISBN: 9780273740483

4th Edition

Authors: Robert Johnston, Graham Clark, Michael Shulver

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