3 How well is the capacity strategy matched to the fi nancial model of your organisation? Could...
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3 How well is the capacity strategy matched to the fi nancial model of your organisation?
Could a signifi cant increase in customer satisfaction be achieved by an increase in relatively inexpensive resource?
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Related Book For 
Service Operations Management Improving Service Delivery
ISBN: 9780273740483
4th Edition
Authors: Robert Johnston, Graham Clark, Michael Shulver
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