3 Sketch out your own performance network incorporating the key drivers and results (outcomes/requirements). List the measures

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3 Sketch out your own performance network incorporating the key drivers and results (outcomes/requirements). List the measures you have for each of the variables. How well do you understand the linkages in the model? What have you learned from doing this?

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Related Book For  book-img-for-question

Service Operations Management Improving Service Delivery

ISBN: 9780273740483

4th Edition

Authors: Robert Johnston, Graham Clark, Michael Shulver

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