4 Construct a strategy map (strategic linkage diagram) for your organisation. How well do the objectives link
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4 Construct a strategy map (strategic linkage diagram) for your organisation. How well do the objectives link and support strategy? How well do the measures you use support your objectives?
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Service Operations Management Improving Service Delivery
ISBN: 9780273740483
4th Edition
Authors: Robert Johnston, Graham Clark, Michael Shulver
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