4 Map the value stream of your major processes. Where is the waste in the process, what...

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4 Map the value stream of your major processes. Where is the waste in the process, what activities can you eliminate, and how can you reduce the total time that a ‘job’ stays in the system?

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Service Operations Management Improving Service Delivery

ISBN: 9780273740483

4th Edition

Authors: Robert Johnston, Graham Clark, Michael Shulver

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