4 The Boeing 737 MAX was grounded in 2019 following two crashes. A Lion Air 737 MAX crashed killing 189 people; a few months later, a second, operated by Ethiopian Airlines, crashed, leaving no survivors. To blame was a new flight-control feature, Maneuvering Characteristics Augmentation System (MCAS). It was designed to prevent the aeroplane’s nose from getting dangerously high by automatically lowering it, but under certain conditions, the MCAS lowered the nose so much that pilots found it difficult to maintain control. What does this tell us about the problems with automating

‘people-processing’ technologies?