A service process is the set of interrelated activities that together, in an appropriate sequence, delivers the

Question:

A service process is the set of interrelated activities that together, in an appropriate sequence, delivers the service concept and creates the customer’s experience and outcomes.

Fantastic news! We've Found the answer you've been seeking!

Step by Step Answer:

Related Book For  book-img-for-question

Service Operations Management Improving Service Delivery

ISBN: 9780273740483

4th Edition

Authors: Robert Johnston, Graham Clark, Michael Shulver

Question Posted: