As administrator, do you suggest any changes in the operational policy of the clinic?

The best way of the most advancement in scheduling is either removing waiting or making waiting Hi-tech and entertaining. Adhering to time schedule is the key to create a win-win situation for both service pro- vider and service consumer. Navjeevan clinic deals in the specialties of Gynae and Medicines mainly. The doctors dealing with these specialties are very particular about the time of appointments with the patients, as they are of the opinion that as the patients are already sick, they will become more sick if they have to wait. Generally, both the doctors see the patients with the prior fixed appointments only. They divide the time into the slabs of 10 minutes, 15 minutes, 20 minutes and 3 hours for minor problems, routine check-ups, new patients and surgical operations, respectively. They deal with emergencies on priority basis even with- out prior appointments. In spite of dealing with the emergencies, they try to manage their schedule within one or two hours after emergencies. The whole day is never spoiled due to emergencies and, moreover, the doctors are polite even after attending the emergencies. Phone calls are always attended by medical attendants and routine queries are answered by the attendants themselves. The doctors try to reply only the serious issues over phone. The late coming patients are always given second priority as compared to the on-time patients, even if the scheduled times of on-time patients are later. This is also noted into their respective files of late coming patients. But these late comings patients are always tried to be adjusted immediately in the gaps created due to early finish of meetings with various patients. Many times, the patients who forget their appointments with the doctors are given one or two chances only with issuing of warning letters. Afterwards, they are charged for their unreasonable absence for their appointments with doctors at the clinic.