Describe the customer experience and outcomes for a fast-food restaurant, a doctors surgery and an internet-based fashion
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Describe the customer experience and outcomes for a fast-food restaurant, a doctor’s surgery and an internet-based fashion clothing retailer. Compare and contrast the services of these three organisations.
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Related Book For
Service Operations Management Improving Service Delivery
ISBN: 9780273740483
4th Edition
Authors: Robert Johnston, Graham Clark, Michael Shulver
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