Do you understand the value of a customer? Can you calculate a Net Promoter Score and/ or
Question:
Do you understand the value of a customer? Can you calculate a Net Promoter Score and/
or the average lifetime value of customers?
LOP1
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Related Book For
Service Operations Management Improving Service Delivery
ISBN: 9780273740483
4th Edition
Authors: Robert Johnston, Graham Clark, Michael Shulver
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