is defined as the fundamental rethinking and radical redesign of business processes to achieve dramatic improvement in

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is defined as the fundamental rethinking and radical redesign of business processes to achieve dramatic improvement in critical, contemporary measures of performance such as cost, quality and speed of products/services delivered/provided by an organisation.

(a) Six sigma

(c) BPR

(b) Kaizen

(d) QFD AppendixLO1

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