is defined as the fundamental rethinking and radical redesign of business processes to achieve dramatic improvement in
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is defined as the fundamental rethinking and radical redesign of business processes to achieve dramatic improvement in critical, contemporary measures of performance such as cost, quality and speed of products/services delivered/provided by an organisation.
(a) Six sigma
(c) BPR
(b) Kaizen
(d) QFD AppendixLO1
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