It is critical to defi ne the nature of fl exibility required to meet market demand in

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It is critical to defi ne the nature of fl exibility required to meet market demand in terms of range and response. Techniques to build fl exibility include fl exible employment contracts, overtime, outsourcing, developing menu-driven services, and teamwork.

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Service Operations Management Improving Service Delivery

ISBN: 9780273740483

4th Edition

Authors: Robert Johnston, Graham Clark, Michael Shulver

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