Management Science Associates promotes its management development seminars by mailing thousands of individually composed and typed letters to various firms. A time study has been conducted on the task of preparing letters for mailing. On the basis of the following observations, Management Science Associates wants to develop a time standard for this task. The firm’s personal, delay, and fatigue allowance factor is 15%.

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JOB ELEMENT (A) Compose and type letter (B) Type envelope address (C) Stuff, stamp, seal, and sort envelopes OBSERVATIONS (MINUTES) 1 2 3 4 5 PERFORMANCE RATING 8 10 2 2 3- 9 6 21* 11 120% 2 1 3 105% 1 5* 2 1 110%