The volumevariety matrix helps identify the key attributes of service processes, and the implications of attempting to
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The volume–variety matrix helps identify the key attributes of service processes, and the implications of attempting to deal with a wide range of tasks with one process.
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Jehal Shah
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Related Book For 
Service Operations Management Improving Service Delivery
ISBN: 9780273740483
4th Edition
Authors: Robert Johnston, Graham Clark, Michael Shulver
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