Visit a supermarket and observe the people who staff the checkouts: (a) What kind of skills do

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Visit a supermarket and observe the people who staff the checkouts:

(a) What kind of skills do people who do this job need to have?

(b) How many customers per hour are they capable of ‘processing’?

(c) What opportunities exist for job enrichment in this activity?

(d) How would you ensure motivation and commitment amongst the staff who do this job?

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Operations Management

ISBN: 978-0273776291

7th Edition

Authors: Nigel Slack ,Alistair Brandon-Jones ,Robert Johnston

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