Well-designed service scripts serve a number of purposes in service design, enabling consistency and providing useful prompts
Question:
Well-designed service scripts serve a number of purposes in service design, enabling consistency and providing useful prompts for employees.
Fantastic news! We've Found the answer you've been seeking!
Step by Step Answer:
Related Book For
Service Operations Management Improving Service Delivery
ISBN: 9780273740483
4th Edition
Authors: Robert Johnston, Graham Clark, Michael Shulver
Question Posted: