2. What do you think about Karen bypassing the process to make changes?

At Dynacom Company, any change that potentially affects project scope is subject to a rigorous review and approval process. Anybody requesting a change must document and present it to the team lead. If the team lead approves the request, she enters it into the company’s change request system, which the project manager checks each day. The project manager then meets with the team lead and original requester to discuss the change’s likely impact on the project. If they conclude the change is worthwhile, the project manager schedules a meeting with the entire team to discuss the need for the change, its impact on schedule and budget, and the risks. Sometimes a team approves changes immediately; other times, it takes a few days or weeks of review. If the team approves the change, it sends a recommendation to the technical change management board (TCM) for a final decision. The TCM board has no association with the project and consists of upper managers and other project managers. If it accepts the recommendation, the project manager makes the necessary changes to work schedules, budgets, and other documents. Dynacom is a rather conservative company, and the process has served well in helping it to avoid risks associated with changes.