R eduction in variability

c. Construction quality is about finishing the project safely, on time, within budget, and without claims and litigation.

d. ‘Zero defect’ and ‘total quality control’ are two major catchwords for which construction project should strive.

e. A major cause of controversy in quality control is delegation of responsibility and authority pertaining to quality assurance.

f. L inear responsibility chart (LRC) describes all the persons within the quality control programme, their responsibilities, authority and interrelationships relative to quality control task.

g. Quality control is essentially the activities and techniques employed to achieve and maintain the quality of a product, a process and a service.

h. T hree major quality control methods commonly used on construction projects are inspection, testing and sampling.

i. Quality assurance is broadly the prevention of quality problems through planned and systematic activities to fulfil desired purposes efficiently, effectively and economically.

j. T QM is a way of planning, organizing and understanding each activity that depends on each individual at each level.

k. J uran’s quality trilogy involves planning, control and improvement.

l. State whether the following are true or false: