1) Suppose you were a project manager for Disney. Based on the information in this case, what critical success metrics do you think the company uses when designing a new ride; that is, how would you prioritize the needs for addressing project cost, schedule, quality, and client acceptance? What evidence supports your answer?
2) Why is Disney’s attention to detail in its rides unique? How do the company use the “atmosphere” discussed in the case to maximize the experience while minimizing complaints about length of wait for the ride?