Create a Pareto chart based on the information in the following table. First, create a spreadsheet in Excel using the data in the table. List the most frequent customer problems first.

Use the Excel template called pareto_chart.xls on the text’s companion Web site and check your entries so your resulting chart looks similar to the one in Figure 8-7. See the companion Web site for help in creating Pareto charts.

Customer Complaints Frequency/Week Customer is on hold too long 90 Customer gets transferred to wrong area or cut off 20 Service rep cannot answer customer’s questions 120 Service rep does not follow through as promised 40

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