Q3.3. At the post mortem of a recent project the customer complains about some missing functionality in the product delivered to them. When you point out that those features were never part of the requirements document, the customer gets irate and lets you know that anyone with any business sense should have understood that these features were essential. What went wrong?

(a) The customer is focusing on what they want rather then what they need.

(b) The business analyst needs more business training.

(c) The business analyst should have done a better job documenting assumptions and expectations.

(d) The customer did not build consensus with other stakeholders in regards to their requirements.