You have been asked to act as an external consultant for ‘Appleyard Innovative Design Solutions’. Appleyard are considering the implementation of a formal TQM system with a view to obtaining externally verified ISO accreditations. Appleyard consider accreditation to be a necessity in order to be placed on tender lists and continuously improve their operations.

As an external consultant, you are requested to prepare and deliver a presentation to the senior partners of Appleyard. The topic of the presentation is ‘the benefits of TQM and the associated implementation process’.

Prepare notes to facilitate this presentation.