1. From an LMX theory point of view, how would you describe Jim’s relationships with his employees at the district Social Security office?

Jim Madison is manager of a district office for the Social Security Administration. The office serves a community of 200,000 people and has a staff of 30 employees, most of whom work as claim representatives. The primary work of the office is to provide the public with information about Social Security benefits and to process retirement, survivor, disability, and Medicare claims.

Jim has been the manager of the office for six years; during that time, he has made many improvements in the overall operations of the office. People in the community have a favorable view of the office and have few complaints about the services it provides. On the annual survey of community service organizations, the district office receives consistently high marks for overall effectiveness and customer satisfaction.

Almost all of the employees who work for Jim have been employed at the district office for six years or more; one employee has been there for 22 years. Although Jim takes pride in knowing all of them personally, he calls on a few of them more frequently than.........