2. Could it be that the retention problem raised by upper management is unrelated to Pat’s recruitment criteria?

Pat Nelson is the assistant director of human resources in charge of recruitment for Central Bank, a large, fullservice banking institution. One of Pat’s major responsibilities each spring is to visit as many college campuses as he can to interview graduating seniors for credit analyst positions in the commercial lending area at Central Bank.

Although the number varies, he usually ends up hiring about 20 new people, most of whom come from the same schools, year after year.

Pat has been doing recruitment for the bank for more than 10 years, and he enjoys it very much. However, for the upcoming spring he is feeling increased pressure from management to be particularly discriminating about whom he recommends hiring. Management is concerned about the retention rate at the bank because in recent years as many as 25% of the new hires........