2. Create pictures together that liberate the imagination. The power of the notepad, pencil, and two or more heads together is enormous. The plan on a napkin, the project on a poster, and the story on the wall are icons of business innovation and achievement. Thinking together in pictures is a potent and creative engagement tool.

Leaders and employees use data, anecdotes, and group dialogue to understand the past, diagnose the present, and decide the future.