■ A role-play exercise shows the importance of individual behavior in team dynamics:

Gather in a group of 10 to 13 participants. Anonymously assign positive group member roles from page 219 to half the participants; assign negative group member roles to the remaining half. Charge each participant to play his or her role as the group plans the “Company Annual Employee Recognition and Appreciation Day.”

The budget is $120,000, and the time limit is 12 minutes. At the conclusion of the role-play exercise, discuss the importance for group success of modeling and reinforcing positive group member roles, as well as addressing and correcting negative group member roles.