Advocacy is often misunderstood by leaders, especially when efforts are expended to repair a broken system. Which of the following is the best way to view patient advocacy?

a. As the process of creating the necessary conditions for patients to receive the care they desire

b. As the proper responsibility of an ombudsman within the healthcare facility

c. As a means of quickly addressing the situations in which patient requests were not honored

d. As a desirable but often unattained phenomenon