4. Have you ever been in a job where “incentives went wrong,” in the sense that attempts to encourage some forms of profit-enhancing behavior “backfired”

by encouraging employees to neglect other, potentially more important activities? If so, describe the situation, and the task switching that employees engaged in. In your opinion, were these tasks substitutes or complements to your employer? Propose a change to the company’s HR policy to address this misalignment of incentives.