17. A credit card manager wishes to determine the proportion of customer calls that result in a...

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17. A credit card manager wishes to determine the proportion of customer calls that result in a dissatisfied customer.

Based on some preliminary data, she estimates the percentage to be 10% (p = 0.10). A precision of 15% and confidence level of 90% are desired. What is the sample size?

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Quality Improvement

ISBN: 9780132624411

9th Edition

Authors: Dale Besterfield

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