7. Construct a Pareto diagram for the analysis of the external failure costs for a wireless telephone

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7. Construct a Pareto diagram for the analysis of the external failure costs for a wireless telephone manufacturer using the following data:

Type of Cost Dollars (in Thousands)
Customer complaints 20 Returned goods 30 Retrofit costs 50 Warranty claims 90 Liability costs 10 Penalties 5 Customer goodwill 25

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Quality Improvement

ISBN: 9780132624411

9th Edition

Authors: Dale Besterfield

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