Explain the role of the customer in a total quality setting.

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Quality Management For Organizational Excellence Introduction To Total Quality

ISBN: 9780132558983

7th Edition

Authors: David L. Goetsch, Stanley B. Davis

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Question Posted: Mar 21, 2024 02:00 AM

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Explain the role of the customer in a total quality setting.

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In a total quality setting the customer plays a central and crucial role The philosophy of total quality emphasizes meeting and exceeding customer exp...View the full answer

Quality Management For Organizational Excellence Introduction To Total Quality

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