1. Identify the stakeholders of the given case study, analyze their objectives and responsibilities, and draw a rich picture diagram to depict the system under consideration. You can make valid assumptions, but all of the assumptions have to be stated clearly in bullet points along with the Rich Picture.

2. Propose a software development methodology for developing a central tracking system based on a 6-month timeline with project funding of AUD$300,000, excluding all hardware costs.

3. From the above scenario, draw a swim lane diagram showing all roles, tasks and decisions.

4. Create a spreadsheet to show how the information collected, during the accident of a crash, can be stored in a database.

5. Identify at least three weaknesses/shortcomings of the existing system, and suggest a solution for each one of them.(please note social media must not be one of your proposed solutions).

6. Discuss how the use of social media can help in improving the existing system.

Car Crash Management System (CCMS) is a new system proposed by IIS company. The aim is to assist the local government to priorities and track traffic conditions. Traffic accidents happen anywhere and anytime. A major concern of country?s government is that there is no effective coordination between the fire station, the police station and the hospital emergency department. The systems in a police station and in a fire station stand alone. Each system contains different information that is updated by a police officer and a fire coordinator (see figure 1).

Sometimes, traffic-reporting miscommunication can occur because of incomplete data or incorrect information provided by a police officer or a fire station coordinator. To reduce miscommunication, there is a need to develop a central tracking system that can be effectively used by authorised personnel.

This central tracking system will update information, such as car crash details and route plan. For instance, following a major accident on a highway or a road, such as a car catches fire or getting trap under water, authorised personnel will be notified. Those being notified include coordinators at the police station, fire station, hospitals and towing service company. Whereas for a minor car accident, only police officers, paramedics and the towing service company are required to be informed.

A critical problem of a standalone system is the scarcity of resources, e.g. the number of fire trucks and fireman, and for cases of major accidents the lack of fire trucks and firemen. It is difficult for the standalone system to monitor the number of fireman and police officers required onsite for every accident. For a multiple vehicle collision accident, more firemen and police officers are expected to be onsite. Unfortunately, the number of fireman and police officers in each suburb varies according to its population. For example, a small suburb might be equipped with 10 police officers, 10 firemen and 1 fire engine truck whilst in larger suburbs, they are more police officers, firemen and fire engine trucks.

Police Station PS database PS coordinator communication channel Fire station FS database FS coordinator