1. Read personal skill builder 1-1: what call did you make?

2. Follow the directions in the case study.

3. Navigate to the threaded discussion below and respond to the make a complete list of the major concerns that face charlotte kelly as she begins this new task? Prioritize the items on your list? Review the three major concerns you have listed, then write suggestions that might help charlotte kelly deal with those concerns? Food for thought question why is it important for new supervisors such as charlotte kelly to make a list of concerns that they may face in their new task?