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1. Toyota has focused on quality as its operations capability. Describe two (2) ways that Toyota's operations might have changed if it had focused on

1. Toyota has focused on quality as its operations capability. Describe two (2) ways that Toyota's operations might have changed if it had focused on low cost instead of quality.

2. FedEx and the U.S. Postal Service compete for many of the same customers. Describe two (2) ways that their strategies for attracting customers are different.

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1 A costminimization emphasis would have been suitable in this case giving Toyotas operations an altogether dissimilar form Possible changes include more subcontracting of production reduced advertisi... blur-text-image

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