Question
Describe and compare the four types of customers classified by their potential profitability to an organization. Identify how an organization should manage each type of
Describe and compare the four types of customers classified by their potential profitability to an organization.
Identify how an organization should manage each type of customer.
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Four types of customers Stranger Butterflies True friends Barnacle Stranger Low profitability and sh...
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Systems analysis and design
Authors: Alan Dennis, Barbara Haley Wixom, Roberta m. Roth
5th edition
978-1118057629, 1118057627, 978-111880817
