Providing a clear reason for action is essential for operations leaders. Providing a clear reason shapes and aligns actions and communicates a purpose that respects the staff. As an outgrowth of providing a clear reason for actions, leaders need to provide clear directions for the completion of assignments. The use of standard work (SW) reduces variation and enhances the potential for consistently higher quality work. Standard work provides clarity and “shows the way” enabling staff to do their best. Identify two other outcomes for using standard work. How does employing standard work at Cleveland Clinic improve the outcome? Cite at least one specific use of Standard work in SPD.