Read the case “The Phantasmagoria Factory” and answer the following questions:

1. Which of the eight sources of complexity for today's decision makers are evident in this case?

2. Is most of the decision making discussed in this case programmed or non-programmed? Explain.

3. What was “the key decision” in this case? Could it have any unintended consequences? Explain.

4. What does Cirque du Soleil do to foster a healthy climate for creatively? What else could they do?

5. How does Cirque du Soleil create a profitable balance between artistic creativity and business discipline?

6. What is the secret of Cirque du Soleil’s success?