Read the “Zappos closing case” and answer the following questions:

1. Is Zappos an open system?

2. Why Zappos is probably an effective learning organization as described in this chapter?

3. Would you call Zappos a mechanistic or organic organization? Explain

4. Would managers who want to delegate likely succeed at Zappos? Explain.

5. What are the three or four most important things Zappos does to create and maintain a strong corporate culture?