Research and discuss the following topics and questions regarding technical troubleshooting:

• Define troubleshooting in the context of modern computer systems.

• Identify generally accepted industry practices for troubleshooting. State your own opinions regarding the appropriateness and effectiveness of these practices

• In general terms, answer the following question using the above identified practices: How do you logically and progressively identify and isolate a computer or network problem?

• Identify some of the various types of hardware/software and network problems that can arise.

• List some common tools and techniques for troubleshooting these hardware/software and network problems.

• Summarize with a conclusion why troubleshooting skills are important and useful to have, regardless of your role within IT, in a small- to mid-size organization.