The DTRA Tool Book has now been in operation for a few years. Imagine that you are assigned to head a special project to identify further improvements to provide procure-ment professionals with the knowledge they need to be even more effective. The scope of the project includes evaluating the usefulness and completeness of the knowledge that the ToolBook provides to its users. It also has been suggested that more extensive use of Web 2.0 technologies be considered to enhance the system usefulness. How would you evaluate the effectiveness of the current system and identify potential opportunities for improvement? Identify three potential ideas you feel are worthy of further investigation.