Use an 18 branch restaurant chain or Chinese Restaurants as the subject company and create a balanced scorecard based on the following organization's strategy. (People empowerment in the organization, reinvest in our future, reinvest in our employees, innovate supply chain management, innovate creativity, excel at customer service)

Assess the mission and culture of the company, including consideration of the organization's vision.

Focus on customer needs. Develop the scorecard around how the company can best meet the needs and expectations of customers or clients. Determine what value the organization brings to its customers and the greater community.

Define the organization's intent. Focus on the mission statement. Write specific objectives that correspond with strategy themes for what the organization wants to accomplish.

Map out the process. Use strategic mapping to determine how the organization plans to complete the objectives defined within strategic themes. Include specific values that the organization or company will bring to their customers and other stakeholders.

Develop some performance measures. Identify how performance will be evaluated, what standards must be met, and benchmarking data developed