(Take note: Relate to the concept of Principles and Practice of Communication)

Question 1

Apply the SIX stages of listening effectively, otherwise known as the HURIER model, to discuss how Gina (right) could be an effective listener in her interaction with Nikki.

Link to video clip of conversation between Nicki (left) and Gina (right):

https://www.youtube.com/watch?v=B5GabS3UYBA

Question 2

Identify and explain any FIVE barriers to effective listening that took place in the video clip and illustrate the barriers using relevant examples from the clip.

Link to video clip of conversation between Nicki (left) and Gina (right):

https://www.youtube.com/watch?v=B5GabS3UYBA

Question 3

Explain THREE approaches that Gina can adopt to be a better empathic listener while speaking to Nicki. Illustrate your answer with examples.